Chris Horn is a small company owner and IT exec who fights with technology, people, teaching and parenting.
Catching Elephant is a theme by Andy Taylor
Buying products or services for your business
This is the time of year where implementing my 2009 budget is in high gear. That means I’ve been making lots of calls to produce and/or service vendors, talking about solutions and asking for quotes. This time around I’ve also implemented a new rule:
A sales organization that does not return your call within 24 hours does not deserve your business.
I’m not a salesperson by trade, but I would argue that in an agressive market that time frame should be closer to 2 hours. I am more than a little amazed at how often this rule is factoring into the early rounds of weeding out vendors. If their sales organzation isn’t responsive, imagine how the support will be!
